FAQ
Frequently asked questions
Direct answers on plans, pricing, setup, and licensing. For a live estimate, usepricing.
What is Caxron?
Caxron is CRM software for one company at a time. Your team tracks leads, customers, appointments, and follow-ups on your own install.
Other businesses do not share your login or data. DGTIA licenses Caxron.
Caxron is not an ERP. It does not replace finance or payroll systems.
Where do I see plans and pricing?
Open the pricing page for Basic, Premium, and quoted Enterprise. Sales confirms seat count and setup before anything is billed.
There is no card checkout on this website.
How much does Caxron cost?
Prices are in AED on the pricing page. You can also view USD amounts there.
Basic and Premium are the public plans. Enterprise is quoted after a sales call.
UAE VAT may apply on your invoice. Open the pricing page for the live seat floor and setup fees.
What is the difference between Basic and Premium?
Both plans include a seat floor and core CRM for leads, customers, appointments, and follow-ups. Premium is the fuller catalog for growing teams: reports, export, integrations, service requests, notifications, and client portal on current plans.
Basic is the lower monthly pack for a small team starting out. Extra staff use that plan’s per-person rate.
How long does setup take?
After plan and seats are confirmed, we prepare your company CRM and email setup details. Many teams go live the same week.
Self setup is fastest. Assisted setup takes longer because we configure with you.
Custom rollout is quoted after we review your process.
Is Caxron an ERP?
No. Caxron is CRM only.
It helps sales and service teams track leads, customers, and follow-ups. It does not replace finance, payroll, or warehouse systems.
HR and inventory are on the roadmap and are not sold today.
Where does our data live?
Your data lives on your company CRM install. Other customers do not share your database.
Day-to-day work happens on your CRM link, not on this marketing website. For trust and privacy details, see the Trust Center and privacy policy.
Do we still pay for the seat floor if our team is smaller?
Yes. Each catalog plan has a seat floor.
A smaller team still pays for that floor. That matches how the install is licensed.
Current floor size is on the pricing page.
What counts as a paid login?
Any login counts: staff on your plan, and customers you invite to the portal. Staff use that plan’s per-person rate.
Extra portal logins are billed each. Current amounts are on the pricing page.
Is there a free trial or self-serve checkout?
No. There is no free trial and no card checkout on caxron.com.
First, contact sales with your plan and seat count. Then we confirm the order details with you.
After that, we prepare your company CRM and email setup details to your company contacts.
Can we move from spreadsheets or another CRM?
Yes in most cases. Tell sales what you use today and which records matter.
Self setup fits light moves. Assisted or custom setup fits complex histories, portal imports, and training.
We confirm the path before we prepare your install.
How do we get started?
First, contact sales with your plan and how many people need login access. Next, we prepare your company CRM and email setup details.
Then you open your CRM link and activate once. Create the first admin user and invite your team.
Finally, your team works on leads, customers, appointments, and follow-ups on your install.
Will we see an activation code on this website?
No. Setup details are emailed after your CRM is ready.
This website is for product information and sales contact only.
Can we start with core features and add sector tools later?
Yes. Every plan starts with core CRM.
Sector examples on this site use that same core. Additional modules ship only when they are available to license.
Can we bring Facebook or Instagram Lead Ads into Caxron?
Yes on a licensed Caxron CRM. Your company connects its own Page.
Instant Form answers become leads in that CRM for follow-up. We do not use those leads for our own ads.
Details: https://caxron.com/product/facebook-lead-ads/
Do you support WhatsApp for leads today?
Yes on licensed Caxron CRM when the WhatsApp add-on is enabled. Inbound messages create or match a lead, staff reply from the lead record, and notifications go to the assigned owner.
Chats stay in that company CRM - not a shared inbox. Details: https://caxron.com/product/whatsapp/.
Use the WhatsApp button on this site only to reach our sales team.
Does the price include tax?
Catalog amounts are shown before tax. UAE VAT and other taxes may apply on the invoice under the rules that fit your order.
The pricing estimator does not calculate tax.
Can we change plan or add people later?
Yes. After you are live, tell sales if you need more staff, more portal logins, or a move from Basic to Premium.
Changes are confirmed on the invoice for the next billing cycle unless your order says otherwise.
What happens after we contact sales?
We confirm plan and seats, prepare your CRM, and email setup details. You activate, create the first admin, and invite the team.
Assisted setup includes configuration help from our team.
Who is DGTIA FZC LLC?
DGTIA FZC LLC is the company that licenses Caxron. It is headquartered in the United Arab Emirates.
Contracts, invoices, and Meta Business verification use DGTIA FZC LLC. Caxron is the product name.
Still have a question?
Tell us about your team and we will point you to the right plan.
DGTIARegistered Free Zone office, Dubai, United Arab EmiratesPhone:+971 55 512 5622Email:sales@dgtia.com